Privacy Policy

Welcome to TailSphere! By visiting our website (https://www.walkwithtails.com/), you’re agreeing to the terms outlined in this Privacy Policy. We’re dedicated to protecting your privacy and ensuring that your data is handled responsibly.

About TailSphere’ Privacy Commitment

At Tails, we prioritize your privacy and are committed to safeguarding your information. This policy is designed to inform you about the type of data we collect, how it’s used, and how you have control over it. It’s part of our mission to create a secure and transparent relationship with you, our valued users.

Why This Policy Matters

Your trust is important to us. This policy explains:

What information we collect and why
How we use and share your data
How you can access, update, or delete your data
Your choices around your information Please take a moment to read this policy so you know how we protect your information.

Scope of the Policy

This policy applies to our website, mobile app, and any interaction you have with Tails, including promotions, services, and customer support. By interacting with us, you consent to the collection, use, and sharing of your information as described in this policy.

Keeping You Informed

We may update this policy as laws or technology change. If significant changes are made, we’ll notify you via email or in-app notification. Please review this policy periodically to stay updated on our practices.

Data We Collect

We collect two main types of information:

Personal Information

This is information you provide that can identify you, like:

Name, location, and contact details
Account information (e.g., email address, passwords)
Details you provide about your dog’s needs

Usage Data

We automatically collect information when you use our website or app, such as:

IP address, browser type, and device information
Site activity, including the pages you visit and actions you take
Cookies and similar technology to personalize your experience and understand usage

Cookies & Other Tech: We may use cookies and similar technologies to provide a more tailored experience. You can manage your cookie settings in your browser.

How We Use Your Data

We use your data to:

Enhance your Tails experience and personalize recommendations for you and your pet
Provide access to services and improve our platform
Communicate promotions, updates, and relevant information
Ensure your account’s security and our compliance with applicable laws

We only use your data with a legitimate basis, whether that’s providing the services you’ve requested, improving Tails, or following the law.

Sharing Your Data

We may share your information:

With our trusted service providers (like payment processors or data security providers)
With third parties when legally required or to enforce our terms
With your consent, for special promotions or services

We ensure all third parties we work with maintain the same level of security and confidentiality for your data.

Your Choices and Rights

We believe in giving you control over your data. You can:

Access & Update: View and correct your information by logging into your account.
Delete: Request data deletion by contacting us at walkwithtails@gmail.com.
Opt-out: Choose not to receive promotional emails by unsubscribing or emailing walkwithtails@gmail.com.

Please note that some data may remain in our records due to backups or legal requirements.

Data Security

We’re serious about your security. We use industry-standard practices, including:

Encrypted transmission and storage of sensitive information
Secure servers and firewalls
Regular reviews of security measures

However, while we strive to protect your information, no system is completely secure. Your role in safeguarding your account details is vital. Please use a strong password and avoid sharing it.

TailSphere Customer Support Policy

At TailSphere, we value your trust and are committed to providing exceptional service for you and your pets. Should you encounter any issues, our dedicated customer support team is ready to assist and resolve them promptly:

Contact Us:

📧 Email: walkwithtails@gmail.com

📞 Phone: +91 922 047 1138

We strive to maintain the highest standards in pet care services, including dog walking, grooming, veterinary consultations, and pet product deliveries. While occasional challenges may arise, our grievance policy ensures swift action and customer satisfaction.

Our Grievance Policy

1. Walker Unavailability

If your assigned walker or groomer is unavailable, we’ll arrange for a replacement at the earliest.
If no immediate replacement is available, we will extend your subscription by adding the missed walk to ensure you receive the full value of your plan.

2. Inconsistent Service Attendance

For cases where the walker doesn’t adhere to the schedule, we’ll investigate and resolve the matter promptly.
Depending on the issue, we will extend your subscription by adding the missed walk to ensure you receive the full value of your plan.

3. Behavior Concerns

At TailSphere, we uphold a zero-tolerance policy for misbehavior. We will immediately investigate any reports of inappropriate conduct by our staff.
Necessary disciplinary action will be taken, and the service provider will be replaced without delay.

4. Service Quality Issues

Your satisfaction is our top priority. If you are dissatisfied with the quality of our service, we will address and resolve the issue promptly.
To make up for any inconvenience, we will extend your subscription by adding the missed walk, ensuring you receive the full value of your plan.

5. Subscription Cancellation:

If a customer cancels the subscription without any issue, ₹500 will be deducted from the refund.

6. Dog Bite Incident:

If a dog bites someone other than the walker, the company will cover 50% of the expenses, and the customer will cover the remaining 50%.

7. Exceptions to the No-Refund Policy

TailSphere follows a strict no-refund policy as outlined in our Terms and Conditions. However, exceptions may be considered in cases of:
- Pet’s untimely demise
- Bookings from unserviceable locations
Proofs can be submitted to walkwithtails@gmail.com for faster processing.

Walk Deduction & Extension Policy

Cancellation Policy:
- Customer Cancellation (2+ hours before walk): The walk will be extended.
- Customer Cancellation (within 2 hours of walk): The walk will be counted.
Pause Time:
- The minimum pause time for a walk is 3 days.
No-Show Policy:
- If a customer is unreachable more than 3 times at the scheduled walk time, we will only add a maximum of 3 walks to their account.
Walker Cancellation:
1. If a walk is cancelled due to any issue from the walker's side, we will extend all such walks.
Wear and Tear Condition:
1. If there is a wear and tear condition, we will make every effort to ensure the walk happens. If it does not, we will extend the walk.
National Leave:
1. No Extensions: We will not extend any walks scheduled on national leave days, as these are counted as government holidays. Some of these government holidays include:
  - Republic Day
  - Holi
  - Id-ul-Zuha (Bakrid) [Regional]
  - Independence Day
  - Rakshabandhan [Regional]
  - Gandhi Jayanti
  - Diwali (Deepavali)
  - Christmas Day

Building Trust and Ensuring Satisfaction

At TailSphere, our commitment is to you and your pet’s well-being. If any challenges arise, our transparent grievance policy ensures that you receive appropriate compensation and solutions tailored to your needs.

Questions or Concerns?

We’re here to help. If you have any questions about this policy or your privacy rights, please reach out to us at walkwithtails@gmail.com.

Governing Law

This Policy is governed by the laws of India. Any disputes arising from this Policy will be subject to the jurisdiction of courts in New Delhi, India.

Thank you for trusting TailSphere to take care of you and your furry friend! We’re committed to keeping your experience fun, secure, and worry-free. 🐾