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Terms of Services

INTRODUCTION

By accessing and using the website and services provided by TailSphere, including the mobile application (https://www.walkwithtails.com/), you (the "User" or "You") agree to comply with and be bound by these Terms of Use (“Terms”), along with our Privacy Policy, which can be found at [https://www.walkwithtails.com/privacy]. This agreement is entered into by and between you and TailSphere, the company offering dog-walking and pet care services, located at New Delhi – 110059, India.


These Terms and the Privacy Policy together constitute a legally binding contract between You and the Company. Please note that by continuing to use the Website, you acknowledge your acceptance of these Terms and our Privacy Policy, including any updates or changes we may make in the future. If you do not agree with these Terms, we ask that you refrain from using our Website and services.


LEGAL NOTICE


This Agreement is an electronic record under the Information Technology Act, 2000, and the Information Technology (Intermediaries Guidelines) Rules, 2011, and governs your use of our Website, services, and any related products.

Applicability

These Terms apply to all visitors and users, whether you access our Website as a registered user, guest, or on a free or paid basis. This Agreement also applies to any entity that you may represent, provided that you have authority on behalf of such an entity to agree to these Terms.

Important Notice

Please review these Terms and the Privacy Policy carefully before using the Website. Any capitalized term not defined in these Terms will have the meaning assigned to it in the Privacy Policy. If there is any conflict between these Terms and other Company policies or agreements, these Terms will take precedence for Website use.

Acceptance of Terms

By accessing or using the Website, you confirm your acceptance of (a) these Terms of Use, and (b) the Privacy Policy. If you do not agree to these Terms, please do not use the Website.

Ownership and Intellectual Property

The Website and domain [https://www.walkwithtails.com/], including all content, text, images, software, and graphics, are the property of TailSphere. This content, along with all trademarks, service marks, trade names, and trade secrets, is protected and may not be used, copied, modified, or distributed without our prior written consent.

Additional Agreements

This Agreement does not alter any other agreements you may have with TailsSphere or its affiliates for services or otherwise. If you are accessing the Website on behalf of an entity, you confirm that you have authority to accept these terms on its behalf and that you agree to indemnify us for any violation of this Agreement by that entity.

SERVICE

The primary purpose of the TailSphere website is to empower pet owners to make well-informed decisions about their pets’ health, safety, and general lifestyle. The Website allows Users to manage their pets’ health records, organize tasks, and receive personalized recommendations tailored to their pets. Services may also include options for arranging video consultations with verified pet experts.

Currently, TailSphere offers these Services free of charge, though any third-party costs, such as internet connection fees, remain the responsibility of the User. TailSphere may introduce updated products, services, or features in the future (“Updated Offerings”), which could carry a fee. Users will be informed of any updates and potential charges prior to their use of any fee-based services.

To use the Services, Users must register a User account (“Account”) with TailSphere. During registration, Users are required to provide certain personal information (e.g., name, email, phone number) as well as details about their pets (e.g., name, breed, age, weight, preferences, and other relevant information). In line with Tails’ Privacy Policy, this information is collected solely to facilitate and improve the Services provided.

WEBSITE USE

The use and access of the Tails Website and Services is conditional upon your acceptance of these Terms of Use. Users who do not agree to these terms should immediately discontinue use of the Website and all related Services.

Your use of the Website signifies your consent to these Terms of Use.

The following guidelines apply to all Users:

  • Automated Access: Users agree not to use or launch automated systems (e.g., “robots,” “spiders”) that access the Website in ways that could interfere with normal operation. TailSphere grants public search engines permission to use spiders solely for creating publicly available search indices but reserves the right to revoke this permission at any time.
  • Data Collection: Users are prohibited from collecting any personally identifiable information, including account details, from the Website for commercial solicitation purposes. Additionally, Users may not solicit other Users of the Website for commercial purposes.
  • License to Use Services: TailSphere grants Users a limited, personal, revocable, non-exclusive license to access and use the Services for personal or internal business purposes. This license does not permit data mining, data aggregation, copying, or derivative use beyond what is expressly allowed within these Terms of Use. Any unauthorized use will immediately terminate this license.

Prohibited Activities

In addition to the above, Users agree not to:

  • Attempt to replicate or modify the Website or any related technology, circumvent any technological measures, or reverse engineer the Website;
  • Distribute or rent the Website content or related services to any third party;
  • Access the Website in any manner that could damage or disable the Website’s servers or networks;
  • Distribute unauthorized content, including anything containing viruses or harmful code, or impersonate other individuals or entities;
  • Engage in activities that could compromise the security or interfere with other Users' access to the Website.

TailSphere reserves the right to immediately suspend or terminate the accounts of Users who violate these provisions.

This Agreement is governed by the provisions of Indian law, including:

  1. The Indian Contract Act, 1872;
  2. The Information Technology Act, 2000;
  3. The rules, regulations, and guidelines under the IT Act, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011;
  4. The Information Technology (Intermediaries Guidelines) Rules, 2011; and
  5. The Consumer Protection Act, 1986.

USER COVENANTS

To use TailSphere, you must be at least 18 years old. If you are under 18, you may use the Website only under the supervision of a parent or legal guardian who agrees to these Terms. By using the services, you confirm that the information you provide is accurate and that you meet these age requirements.

Compliance with Laws While using the Website, you agree to follow all applicable laws and regulations. TailSphere is not responsible for any unlawful activities you may undertake through the Website.

Prohibited Content As required by law, you agree not to share, upload, or distribute content that:

  • Belongs to someone else or that you have no rights to;
  • Is harmful, harassing, defamatory, obscene, pornographic, or otherwise illegal;
  • Infringes on intellectual property rights;
  • Violates any law;
  • Contains viruses, malware, or harmful code;
  • Is misleading or offensive or threatens public order or safety.

TailSphere may remove any content violating these terms and will cooperate with authorities if needed for investigations.

Referral Programs TailSphere may offer referral programs at its discretion, but no user should use the Website solely in expectation of such benefits. Referral benefits are not guaranteed and are awarded solely based on TailSphere' criteria.

Additional Prohibitions You agree not to:

  • Disrupt or damage the Website’s security or integrity;
  • Provide false or incomplete information;
  • Use automated tools (e.g., bots) to access or navigate the Website;
  • Copy or distribute Website content without permission.

SUBMISSION OF INFORMATION

When allowing others to access your TailSphere account, you are responsible for ensuring they abide by these Terms.

Please refer to our Privacy Policy for more details on how we collect, store, and use your personal information.

Your Authorization By using the Website, you authorize TailSphere to:

  1. Provide services to you,
  2. Contact you about your account or services,
  3. Keep a record of your visits and any feedback, and
  4. Use your submitted information as necessary to operate the Website.

If you submit any content (your "Material") on the Website, you grant TailSphere a worldwide, non-exclusive, royalty-free license to use, display, modify, and distribute it. Other users may also interact with or adapt your Material.

Account Information To use certain Website functions, you may need to provide details like your name, age, and contact information. This information must be accurate and complete.

Updates and Modifications TailSphere may update or change the Website and its content at any time, as well as modify these Terms or the Privacy Policy. It is your responsibility to review these Terms regularly. Major changes will be highlighted on the homepage.

Suspension and Restrictions TailSphere reserves the right to suspend or restrict your access to the Website if any complaints or violations of these Terms arise, or if misuse is suspected.

SMS Notifications By signing up with your phone number, you agree to receive SMS notifications from TailSphere for authentication and other transaction alerts.

Your use of the Website is also governed by our Privacy Policy, which details how we manage and protect your personal information.

THIRD-PARTY INFORMATION

The TailSphere website may contain information or links to third-party websites, affiliates, or business partners for your reference. These links are provided for convenience only, and the Company does not endorse or take responsibility for any content, accuracy, or representations made by third-party websites. You access these external websites at your own risk. It is your responsibility to take precautions, such as ensuring links or software you select from the Website are free from viruses, malware, or other harmful items.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property on the TailSphere website, including but not limited to trademarks, logos, text, images, and other materials, remains the property of the Company, its service providers, or third parties. You agree not to interfere with security features of the Website, including those preventing the use or copying of content.

The website's content is protected by copyright laws and international treaties. You may not modify, copy, distribute, display, or use the content in any manner without prior permission.

LIABILITY

TailSphere makes no representation, warranty, or guarantee, express or implied, regarding the Website or Services. The Company shall not be liable for any damages, including but not limited to loss of use, data, or profits, arising out of your inability to use or access the Website or Services.

The Company is not responsible for any loss, damage, injury, or expense incurred due to your use of the Website. To the fullest extent allowed by law, the Company, its officers, employees, or agents will not be liable for any indirect, incidental, or consequential damages, including but not limited to:

  • Errors or inaccuracies in user content,
  • Personal injury or property damage,
  • Unauthorized access to your personal data,
  • Interruption or cessation of services,
  • Transmission of harmful software by third parties.

If any jurisdiction does not permit certain warranties or exclusions, then the Company's liability is limited to supplying services to you through the Website.

INDEMNITY

You agree to indemnify and hold harmless TailSphere, its affiliates, officers, directors, employees, and agents from any third-party claims, losses, damages, or costs arising from:

  • Your fraudulent or unauthorized use of the Website,
  • Your violation of these Terms of Use or Privacy Policy,
  • Infringement of intellectual property or rights by you or others using your account.

You also agree to assist the Company in defending any claims, at your expense, and promptly inform TailSphere of any claims or issues that may arise.

USER SUBMISSIONS

You acknowledge that while using the Website, you may encounter content from various sources. TailSphere is not responsible for the accuracy, usefulness, or intellectual property rights of such content. You assume all liability for your use of any third-party content encountered on the Website and waive any claims against the Company regarding such content.

SEVERABILITY

If any provision of this Agreement is deemed invalid or unenforceable by a court or competent authority, it will apply only to that specific provision. The rest of the Agreement will remain in effect, and all other provisions will continue to be fully enforceable.

AGREEMENT DURATION AND TERMINATION

This Agreement will remain in full effect while You access and use the TailSphere Website, in any capacity.

The Company reserves the right to terminate Your access to the Website and this Agreement if You breach any terms, provide false or misleading information, engage in unlawful activities, or if the Company is unable to authenticate or verify the information You have provided.

The provisions related to Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution, and Notices shall survive even after the termination of this Agreement.

GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement, and any related contractual obligations, will be governed by the laws of India, and all legal matters will fall under the exclusive jurisdiction of courts in Delhi.

Any disputes will be resolved through arbitration in Delhi, conducted in English by a mutually agreed arbitrator under the applicable Arbitration Act.

SECTION TITLES AND INTERPRETATION

The section titles and subheadings in this Agreement are for reference and convenience only. They do not define or limit the scope, meaning, or intent of this Agreement or any specific provisions contained herein.

DISCLAIMER OF LIABILITY AND RISK

The Service may be temporarily unavailable for maintenance or unforeseen issues. TailSphere does not accept liability for any interruptions, errors, omissions, or technical issues, such as line failures, unauthorized access, or alteration of user communications. The Company is not responsible for any malfunctions in telephone networks, servers, software, or hardware caused by your use of the Service.

TailSphere is not liable for any damage or loss resulting from your use of the Service, any third-party content, or interactions with external service providers.

The Company retains the right to alter or discontinue the Service at any time, with or without prior notice.

YOU EXPRESSLY AGREE TO USE THE SERVICE AT YOUR OWN RISK, AS IT IS PROVIDED "AS IS." NO WARRANTIES ARE GIVEN, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT (EXCEPT TO THE EXTENT PROHIBITED BY LAW). TAILSPHERE  DOES NOT WARRANT THAT THE SERVICE WILL BE ACCURATE, COMPLETE, ERROR-FREE, OR FREE FROM VIRUSES. Some or all of the limitations or exclusions may not apply to you depending on the laws in your jurisdiction.

COMMUNICATIONS AND NOTICE PROCEDURES

Any official communications related to this Agreement should be sent in writing, in English. Notices will be deemed delivered if personally delivered, sent by registered or certified mail, or sent via email/facsimile with confirmation of complete transmission to the address below:

[Company Address:  New Delhi – 110059, India]

CONTACT INFORMATION AND SUPPORT

For any inquiries, questions, or feedback regarding the Website or Services, please reach out to TailSphere. You can contact us via email at walkwithtails@gmail.com.